Returns & Refunds
Within 14 days, anything that has been purchased on our website may be returned to us and we will issue a refund. To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on our return form.
- All products must be returned within 14 days after receiving.
- All products must be unworn and unwashed.
- All products must have all original Atelier Derive tags still attached.
- Shipping back to our warehouse is at the customers’ own cost.
- Your tracking code link will be proof of shipping, so save this.
Problems or complaints
We are happy to offer an exchange or refund when the product is defect, we will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer.
Purchased items are exchangeable in any different size or product if available. Exchanges are only processed after receiving your returned products and are based on stock availability at that time.
Refunds and exchanges will only be given on items returned within 14 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. Returns are processed within 10 business days after arrival
As soon as we have received and approved your return, we will issue a refund.